Law Firm Articles

Put Your Money Where Your Mouth Is On Client Service

A recent survey of Chief Legal Officers revealed that the number one reason that clients fire law firms is lack of responsiveness.1 Year after year, clients complain about the lack of responsiveness from their outside counsel, and year after year, many law firms do not do anything differently. Yet, if you ask law firms to rate themselves on client service, nine out of ten say they are “excellent.”

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