Surveys & Special Reports

Clients Rate Law Firms’ Efforts to Understand Them

What are law firms doing to better understand what individual clients want?  We asked that question of law firm leaders in the 2015 Law Firms in Transition Survey, and then asked clients to rate the value of those efforts in the 2015 Chief Legal Officer Survey.  Now we’ve combined our findings to compare the two perspectives and identify opportunities to improve law firm-client relationships.

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