A Case Study in Arrogance - Diagnosing and Addressing Lawyers' Most Common Blind Spot
After receiving informal but universally positive feedback for years from his colleagues in a commercial litigation boutique, a young partner made a lateral move into a large national firm that recently had instituted a sophisticated performance evaluation program. For the first time he received a "360 degree" multi-rater evaluation in which superiors, peers and subordinates opined about his strengths and soft spots. His legal abilities were described by all as excellent, but to his extreme suprise, colleagues at all levels described him as arrogant. To add salt to the wounds, he learned that an important client had complained about his attitude and his patronizing style to the firm's managing partner.
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